At Equestria we strive to offer the highest level of service possible and make every effort to provide products that our customers will be happy with.
We hope you are completely satisfied with your purchase, but if not, we’ll gladly exchange or refund based on our policy below:
- Please return your purchase to us within 7 days of receiving it.
- Goods returned for a refund or exchange are to be sent to our specified address and at the customer’s costs.
- Refunds and exchanges will only be processed once the goods have been received.
- All goods must be in its original condition (original packaging, labels intact, clean, unused and no damage). We reserve the right to refuse an exchange or refund if these criteria are not met.
- Shipping paid on the original delivery is not refundable.
- Sale, discounted items and custom orders are considered final and cannot be returned or exchanged.
- Equestria will cover the return shipping costs if the return is due to an incorrect or defective item being sent by us.